Ordering Information

Placing Orders:

• Call 479-443-9148 from 8:00 a.m. - 5:00 p.m. (CST) to speak with a customer service representative
• Call Toll Free at 1-800-345-1199, 24 hours a day, 7 days a week to leave an automated message
• Fax 479-443-5643, 24 hours a day, 7 days a week
• 24 hours, 7 days a week Web access
• E-mail customer service at customerservice@bio-tech-pharm.com

Shipping:

• Orders called in before 3:00 p.m. (CST) will ship the same day
• Shipping and handling for Domestic orders over $100 are free
• Shipping and handling for Domestic orders under $100 are $10
• Shipping carriers other than FedEX should be requested
• Additional cost for a requested shipping carrier other than FedEX for overnight, 2nd day, and 3rd day orders
• Additional shipping and handling options: shipping charges incurred for Alaska and Hawaii will be applied to invoice

Payment:

• MasterCard and VISA acceptable
• Prices are in U.S. Dollars (USD)
• 30-day net billing may be requested after a minimum of three credit card orders
• Prices are subject to change without notice

Return Goods Policy:

• With prior authorization an unopened, unmarked merchandise can be returned within 30 days of invoice date
• If merchandise is returned unopened and unmarked, credit will be issued less shipping
• Re-stock fee may be assessed